Terms & Conditions 1win Casino Malaysia — Platform Terms of Use

1Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and 1win Casino ("Platform", "We", "Us"). This document, together with our Privacy Policy and Responsible Gambling Policy, forms the entire agreement between you and 1win Casino regarding your use of this platform.

By accessing our website at 1wincasino.express, registering an account, making a deposit, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms. This agreement takes effect from the first date you access our platform.

If you are registering on behalf of a corporate entity, you warrant that you have the authority to bind that entity to these Terms. However, 1win Casino generally provides services to private individuals rather than corporate entities for gambling purposes.

2Eligibility & Account Registration

To register and use 1win Casino's services, you must fully meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration and throughout the entire period of platform use.
• Be a resident or domiciled in a geographic region where use of this platform is permitted under applicable local law.
• Not be on any self-exclusion list maintained by a recognised gambling authority or similar programme.
• Act on your own behalf and not as an agent, representative, or intermediary for any third party.
• Have full legal capacity to enter into a binding agreement.

During registration, you are required to provide truthful, accurate, current, and complete information. This includes your full name, date of birth, an active Malaysian phone number, and a valid email address. You are responsible for keeping this information up to date should any changes occur. 1win Casino reserves the right to verify your identity at any time through the KYC (Know Your Customer) process and may request supporting documents such as a copy of your ID or bank statement.

Each individual is permitted to hold only one account at 1win Casino. Opening, owning, or controlling multiple accounts is a serious violation of these Terms, regardless of whether different names, email addresses, or other details are used. We employ sophisticated detection systems to identify duplicate accounts and reserve the right to take appropriate action, including closing all associated accounts.

3Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. 1win Casino recommends using a strong password that combines uppercase letters, lowercase letters, numbers, and symbols, and that you change your password regularly.

• Do not share your login credentials with anyone, including family members or friends.
• Do not log in to your account on public devices or unsecured Wi-Fi networks.
• Enable two-factor authentication (2FA) in your account settings for added security.
• Report any unauthorised access or suspicious activity to our support team immediately.

1win Casino will not be held liable for any losses incurred as a result of unauthorised access to your account arising from your failure to keep your login credentials secure. However, if you notify us of any account misuse promptly, we will take reasonable steps to investigate and assist you.

4Deposits & Withdrawals

All financial transactions at 1win Casino are conducted in Malaysian Ringgit (MYR). Accepted deposit and withdrawal methods are as follows:

• Touch 'n Go eWallet — deposits and withdrawals available
• GrabPay — deposits and withdrawals available
• Boost eWallet — deposit available
• ShopeePay — deposits available
• DuitNow — deposit and withdrawal available
• FPX Online Banking (Maybank2u, CIMB Clicks) — deposit available

The minimum deposit is RM50 for all payment methods. Deposits are credited to your account within minutes of payment confirmation. 1win Casino does not charge any processing fees for deposits; however, your payment provider may apply their own charges, which are beyond our control.

For withdrawals, your account must complete the full KYC process before your first request can be processed. Withdrawals may only be made to the same payment method used for the original deposit, in accordance with player protection and anti-money laundering requirements. E-wallet withdrawals are typically processed within 15 minutes to 2 hours; FPX withdrawals may take up to one business day.

1win Casino reserves the right to place a hold on withdrawal processing if there are queries relating to account activity, pending identity verification, or if we have reason to believe there is potential fraudulent activity. In such cases, we will notify the player and request additional documentation if necessary.

5Bonuses & Promotions

1win Casino offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms stated in the relevant offer. The following general terms apply to all bonuses:

• Every bonus carries a wagering requirement that must be met before winnings from the bonus balance can be withdrawn. Typical wagering requirements range from 20x to 40x, depending on the type of bonus.
• Bonuses are non-transferable between accounts and are only valid for eligible players as specified in the terms of the relevant offer.
• Players found to have opened multiple accounts to claim the same bonus will have all bonus claims voided and their accounts may be closed.
• 1win Casino reserves the right to modify or withdraw any bonus offer at any time with reasonable notice to players.
• For time-limited bonuses, any unused bonus balance will expire automatically on the expiry date.
• Certain games may be excluded from contributing toward bonus wagering requirements — the list of eligible games is specified in the terms of the relevant offer.

In the event of a technical error that results in a bonus being incorrectly credited, 1win Casino reserves the right to correct the error without prior notice, including debiting the player's balance where necessary. We encourage players to contact our support team if they have any doubts about the validity of a bonus credit in their account.

6Game Rules

All games available at 1win Casino — including slots, table games, Live Casino (Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo), and other games — are subject to specific rules that can be found in the help section of each game.

• The outcome of all RNG (random number generator) games is final once a round is complete. Any disputes regarding game results will be resolved based on our server records, not screenshots or third-party recordings.
• For live casino games, full video recordings of each session are retained. In the event of a dispute, these recordings will be referenced as the definitive evidence.
• Should a technical disruption occur during a game session, 1win Casino will refund the original stake to the player if the result cannot be verified. No winnings will be paid out for rounds left incomplete due to a technical disruption.
• The use of bots, automation software, artificial intelligence, or any other technical means to play is strictly prohibited and constitutes grounds for immediate account closure.

Minimum and maximum bet limits for each game are displayed within the relevant game interface. 1win Casino reserves the right to adjust these limits at any time with reasonable notice. Bets placed above the set limits may be deemed invalid and returned to the player.

7Sports Betting

The Sports Betting section at 1win Casino covers football (Malaysia Super League, EPL, and international leagues), badminton (Thomas Cup, BWF tournaments), cricket, e-sports (MPL Malaysia, Dota 2, CS2), and over 30 other sports. The following terms apply specifically to Sports Betting:

• All confirmed bets are final and cannot be cancelled or amended by the player, unless the Cash Out feature is activated before the match begins or within the permitted window during the match.
• Bets placed on clearly incorrect odds (obvious error) may be voided by 1win Casino and the stake returned to the player. This applies even if the bet would otherwise have been a winning one.
• If a match is postponed and does not resume within 48 hours of the originally scheduled time, all bets will be refunded. For matches that have started but not been completed, the settlement policy specific to each sport will apply.
• Winnings from Sports Betting are automatically credited to your account balance once the official match result has been confirmed. Processing times may range from a few minutes to several hours, depending on the official result verification source.

1win Casino reserves the right to restrict a player's betting limits on specific sports, leagues, or market types based on internal risk assessment. Professional players or those displaying betting patterns deemed high-risk may be subject to individual limits that differ from the standard limits displayed.

8Player Conduct

You agree to use the 1win Casino platform responsibly and in a lawful manner. The following conduct is strictly prohibited:

• Money laundering or using the platform for any unlawful financial activity.
• Providing false or misleading personal information to 1win Casino at any time.
• Colluding or conspiring with other players to cheat or exploit the game or betting system.
• Exploiting any bugs, technical errors, or inconsistencies in the platform for unfair advantage is strictly prohibited — any bugs discovered must be reported to our support team immediately.
• The use of third-party software, bots, or automated scripts in any game or betting activity.
• Filing an unauthorised chargeback through your bank or payment provider after a deposit has been credited and used.

9Account Suspension & Closure

1win Casino reserves the right to suspend or close any player's account at any time for reasons including, but not limited to, a breach of these Terms, suspected fraudulent activity, failure to verify identity, or a self-exclusion request made by the player.

If your account is closed for reasons unrelated to fraud, any remaining balance after all active bets are settled will be returned to you via the same payment method used for your deposit. If the account is closed due to fraud, collusion, or a serious breach of these Terms, 1win Casino reserves the right to forfeit all or part of the account balance as appropriate.

Players may also request to close their own account at any time by contacting our customer support team via live chat or email at support@1wincasino.express. Requests will be processed within 48 working hours.

10Personal Data Protection

1win Casino takes the protection of players' personal data very seriously. The collection, use, and storage of your personal data is governed by our Privacy Policy, which can be found on the Privacy Policy. Here is a summary of our commitments:

• Your personal data is collected solely for purposes related to service delivery, identity verification, fraud prevention, and regulatory compliance.
• All data is transmitted using 128-bit SSL encryption and stored on secure servers with strict access controls.
• We do not sell, rent, or share your personal data with third parties for marketing purposes without your consent.
• You have the right to access, correct, or request the deletion of your personal data, subject to applicable legal retention requirements.

11Responsible Gambling

1win Casino is committed to responsible gambling and provides a range of tools to help players manage their gambling experience. Further information is available on the Responsible Gambling us. Available tools include:

• Daily, weekly, and monthly deposit limits that players can set themselves in their account settings.
• Loss limits for a player-selected period to control the maximum amount that can be lost.
• Session time limits that will notify or log out the player once the set duration has elapsed.
• Cooling-off periods ranging from 24 hours to 30 days for players who need a temporary break.
• Long-term self-exclusion from six months up to permanent, for players who wish to stop playing altogether.

If you or someone you know is showing signs of a gambling problem, please reach out to our support team for assistance. 1win Casino works with responsible gambling support organisations and can refer Malaysian players to appropriate professional help resources.

12Liability Limits & Dispute Resolution

To the maximum extent permitted by applicable law, 1win Casino is not liable for any indirect, consequential, incidental, or punitive losses arising from the use of, or inability to use, our platform, including but not limited to financial losses resulting from game outcomes.

Players acknowledge that use of this platform is entirely at their own risk. While we strive to keep the platform available and functioning at all times, we make no guarantees regarding uninterrupted availability, error-free operation, or fitness for any particular purpose.

Should any dispute arise regarding game outcomes, financial transactions, or other matters, you are required to contact our customer support team first for internal resolution before taking any further action. Most disputes can be resolved within 48 business hours through our internal process.

13Amendments to Terms & Conditions

1win Casino reserves the right to amend, update, or replace these Terms & Conditions at any time at our sole discretion. Players will be notified of any material changes via their registered email or a prominent notice on our platform at least seven (7) days before the amendments take effect, unless urgent changes are required for security or legal compliance reasons.

Continued use of the platform after any amendments take effect will be considered acceptance of the revised terms. We encourage players to review this Terms & Conditions page periodically. The date of the most recent update is always displayed at the top of this document.

14Contact Us

If you have any questions, concerns, or enquiries regarding these Terms & Conditions or any aspect of using the 1win Casino platform, please contact our customer support team through the following methods:

• In-platform Live Chat — available 24/7 in both Bahasa Malaysia and English
• Email: support@1wincasino.express — responses within 24 business hours
• FAQ Page: FAQ — for commonly asked questions

Our support team consists of Malay-speaking agents who understand the needs of Malaysian players and are ready to assist you with any questions about your account, transactions, games, or our services.